Frequently Asked Questions

Everything you need to know about shopping with Haspel, from shipping to our signature craftsmanship.

What is the standard shipping timeframe?

Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for expedited delivery.

What is your return and exchange policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for refund may incur a small restocking fee.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable tailored fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Affirm.

How should I care for my Haspel garments?

To maintain the longevity of your clothing, we recommend following the specific care label instructions. Most of our tailored pieces are dry clean only, while our cotton essentials are machine washable.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.